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Privacy Policy

 

This Privacy Policy describes how Abela Solutions, LLC (“Abela Solutions,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website or use our services.

We are committed to safeguarding your privacy and complying with all applicable laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

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1. Information We Collect

We may collect the following categories of personal information:

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Information You Provide

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Service request details

  • Any information submitted via forms, emails, or phone calls

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Automatically Collected Data

  • IP address

  • Browser type and version

  • Device type and operating system

  • Website activity (e.g., pages visited, time spent)

  • Referring website or search term

  • Location data (approximate)

This information is collected via web tools such as Google Analytics and standard server logs.

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2. Sources of Information

We collect personal information from:

  • You directly (e.g., form submissions, emails, or phone calls)

  • Automated technologies on our website

  • No information is collected from third-party data brokers

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3. How We Use Your Information

We may use your information to:

  • Respond to inquiries and schedule services

  • Communicate about appointments and service updates

  • Improve our website and customer experience

  • Maintain internal business records

  • Comply with legal obligations

  • Prevent fraud or misuse of our services

We do not sell or share your personal data for third-party advertising. 

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4. Sharing of Information

We may disclose personal information in the following cases:

  • To third-party service providers (e.g., website hosting, email platforms) under confidentiality agreements

  • When required by law or to protect legal rights

  • In connection with a business transfer (e.g., merger or acquisition)

We do not sell, rent, or share personal information with unaffiliated third parties for marketing purposes.

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5. California Privacy Rights

If you are a California resident, you have the following rights under the CCPA/CPRA:

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  • Right to Know

You may request details on the categories and specific personal information we have collected about you.

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  • Right to Access

You may request a copy of your personal data in a portable format.

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  • Right to Delete

You may request deletion of your personal data, subject to certain legal exceptions.

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  • Right to Correct

You may request correction of inaccurate personal information.

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  • Right to Limit Use of Sensitive Data

We do not collect or use sensitive personal information in a way that requires limitation under CPRA.

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  • Right to Non-Discrimination

We will not deny services, charge different prices, or provide a different quality of service if you exercise your privacy rights.

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6. California "Shine the Light" Law

Under California Civil Code §1798.83, residents may request information about any sharing of their personal data for third-party direct marketing. We do not share your information for these purposes.

To make a request, email us with the subject line “Shine the Light Request” at info@abelasolutions.com.

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7. Cookies and Tracking Technologies

Our website may use cookies to:

  • Enhance website performance

  • Track usage patterns via tools like Google Analytics

  • Store user preferences

You can disable cookies in your browser settings. We do not respond to Do-Not-Track (DNT) signals at this time.

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8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

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9. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no online transmission is 100% secure. Use our services at your own risk.

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10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from individuals under 18. If you believe we have collected such data, contact us immediately and we will take appropriate action.

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11. Links to Other Sites

Our website may include links to third-party websites. We are not responsible for their privacy practices or content.

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12. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date. Please check back regularly.

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13. Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us:

Abela Solutions, LLC
Email: info@abelasolutions.com
Phone: (949) 638-9606

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